Shipping & Return Policy

SHIPPING POLICY 

RATES & POLICY

  • Shipping fees are displayed during the checkout process and depend on the size/weight of your purchase as well as the delivery location and service level of shipment.

  • We ship to any location in Canada, the USA and Europe.

  • We offer regular, expedited and express levels of shipment, using Canada Post or USPS and others such as UPS. 

  • A tracking number is emailed as soon as the shipment has been processed by the courier company.

PROCESSING TIMES

  • Most orders containing in-stock items are fulfilled within 24 to 48 hours of purchase. 

  • Additional processing times may be required during Holidays or sitewide sales.

  • Orders are shipped Monday to Friday, except on statutory Holidays.

  • The above mentioned processing times do not apply for custom orders.

OUT OF STOCK ITEMS

  • We do our best to keep our online store inventory up-to-date. If an ordered item is out of stock, we will contact you immediately. We will either replenish and ship you within the next 5 business days or a refund will be issued.

Canada and United States of America Shipments

  • Depending on the level of service and except during holidays.

  • For international shipments, once a shipment leaves our shop, we have no control over applicable duty fees or delays caused by customs.

  • If you have not received your package within 30 days of shipment, please contact us.

 RETURN POLICY

  • If your purchase is not what you expected or that you simply changed your mind, you can return it for a full refund within 30 days from the date of shipment.

  • Products that are used, unsellable, or do not have all original tags, labels, seals, packaging, information cards, accessories, etc. will be returned to the sender at the sender’s expense without refund or exchange.

  • All returns are at the expense of the customer.

  • We do not pay return shipping or refund custom and duties on international orders under any circumstance except for company error.

  • All returned products must be unused, in resellable condition, and with all the original tags, labels, seals, packaging, information cards, accessories, etc. intact. Returns that are damaged or soiled will not be accepted.

  • All refunds will be issued to the original method of payment.

  • Please be sure to package the Product so it will not be damaged in transit. Products damaged in transit due to poor packaging will be returned to the sender at the sender’s expense or disposed of without refund or exchange.

  • We do not accept returns of bespoke, made-to-measure, made-to-order or altered purchases or items unless we deem that the dissatisfaction was a result of a company error.

  • All sales are final on reduced and promotional priced products. No returns or exchanges will be honored.

  • We take every precaution to package orders as carefully as possible to minimize the possibility of packing error and/or damage during transit. If for any reason you receive your items damaged or there were items missing/incorrect from your order, please contact us within 3 days of receiving your package, so that we can arrange to replace your items. Please note that we may request photos of the products received or to have damaged items sent back.

  • Purchases made through our e-shop can be returned in store.

  • If we identify unusual or unreasonable return patterns, we may restrict or refuse future transactions.

  • For all return shipments, please mail to:

  • We stand by our products 100% and will do whatever it takes to correct orders. However, we do reserve the right to not replace or refund.